Truth in humor. Monday the Amex CEO was defending what was once considered a "privileged" card.
March 30,2015 Chenault told an audience of the area’s top executives at a Boston College Chief Executives Club luncheon
Chenault spoke to the executives about how American Express’ brand has helped the company’s bottom line, shepherding it through a period in the 1980s and 1990s when he said it felt customers “should be privileged to have our card in the first place.”
Amex should really retreat back to what they were known for as the other banks are now successfully poaching top Amex customers