As stated previously, headsets are not sold in First. And one flight each hardly make a data stream.

There's nothing to compare with AA and US domestic First / short haul Business with Club Europe in seating and comfort, and I'm not impressed by being served with plastic trays, "China" and undersized plastic utensils and a mini bottle of mediocre wine. 30-31" seat pitch in "Business", er Club Europe, really? What an embarrassment! And not on short flights alone - LON-ATH or IST are flat painful.

Flights on both AA and US - or other U.S. airline - can be quite variable (though my last few have ranged from fair to good), and I'd not rate BA on the several flights I've made over the years on BA - from decent to amateurish at best. One flight to Athens, they not only couldn't get it right, they broke glassware and spilled, dealing with it by leaving several napkins covering the mess mid-aisle to trip or be stepped on by all the aircraft's passengers.

Nonetheless, I'd not dare to judge BA cabin employees by such a small sample as perhaps 4-6 flights annually over the last couple of decades.