Originally Posted by
darthbimmer
I remember reading a study published specifically about the effect of this with suggested tips displayed on taxi cab screens. The study found, unsurprisingly, that programming the suggested percentages somewhat higher (say, 15-20-25% instead of 10-15-18%) resulted in greatly increased tips but getting too aggressive with the percentages suggested (e.g., 20-25-30%) did not.
I personally do no have any issue with the suggestion within reason. I will undertip when the suggestion is too aggressive.