Originally Posted by
cwis
I have successfully been able to claim several BRG in the past, however, my last claim is being rejected for a reason that I fail to understand.
I have performed a Standard booking (that is cancellable) on a Radisson Blu property at 390€. I have found a cheaper cancellable rate on Expedia for 360€.
My rate was rejected because the Carlson representative was able to find a non-cancellable rate at 300€, both on RadissonBlu.com and Expedia.
I re-read the entire
BRG T&C , unfortunately I failed to read which paragraphs states that a BRG cannot be claimed when another rate is not eligible for a BRG.
This even seems pretty inconsistent with the T&C, that states:
To the best of my understanding, the mere fact that I booked a room with a given rate, and found a “Competing Rate” on another website makes the claim valid.
Have you ever been subject to this rule?
It sounds like a bogus reason, some hotel BRGs require you to book the lowest available rate but I do not see that in Club Carlson's rules. I wonder if CC outsourced to the same group that does IHG's BRG?
Did you protest or escalate the issue, and what was the outcome?