Originally Posted by
springpa
I have been locked out of the AA.com website and am unable to change my password. So far neither the AA IT Dept. or Aadvantage has been able to help. Any one else having similar difficulties?
Did you have a US account that was matched? I think everyone has one of their two accounts locked out permanently.
Assuming you have different usernames/passwords for US and AA, did you try logging in with both sets of credentials?
For the account that survived and was not disabled, you should be able to use one of the following for your username (regardless of the survived account is AA or US):
- AAdvantage number
- USDM number
- User name (might be your e-mail address but could be a non-email name)