Originally Posted by
JJeffrey
In your correspondence with AA, are you calling or emailing? In a case like this I'd highly recommend calling AAdvantage Customer Service (not the normal reservations number) and see if you have more luck.
Definitely follow this advice.
Originally Posted by
Often1
Call and explain the specific issue. Unless CX issues the credit, AA won't see it.
AA needs to start receiving written complaints on this issue after it is sorted out so some education might happen over there. The frequency of the problem here is frustrating. Anyhow, good agents at AAdvatage CS can absolutely issue mileage credit while you are on the phone with them. Just make sure you are asking for help..Good luck!