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Thread: What should have happened? [Prepaid WT exit row seats not available on board]
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Old Mar 29, 2015, 4:38 pm
  #4  
Adstring
 
Join Date: Apr 2007
Location: London
Programs: BA Gold
Posts: 451
Originally Posted by LTN Phobia

3) Broken seats are taken far more seriously, especially if they do not stay upright (which means they cannot be used for take-off or landing). If there is no other seat in WT, then the next cabin up is the only possibility. Not reclining on a long haul flight would also be taken far more seriously than not being in an exit row.

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Agree. But surely the CSD could have move my friends up to WT+ and then the couple with the broken seats into my friends seats. After all, my friends had paid specifically for a seat they didn't get.

I can completely see how they would have been really annoyed to see this happen..
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