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Old Mar 29, 2015 | 7:07 am
  #2  
eddibabyyeah
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Join Date: May 2012
Location: Yorkshire & Bangsaen
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Originally Posted by NoY
.........1. get miles refunded back into EY Guest account after cancelling a reward booking?
2. Credit miles to EY Guest account after upgrading (using e-bidding upgrade) using cash?

I am sure there are plenty more things that are just so difficult to do with EY Guest? Any suggestions?
I waited nearly three months for 60K to be returned to me. A polite comment on one of their facebook posts grabbed their attention. I was emailed the same day and after I replied giving all the details, I was credited the miles two days later.

I couldn't be sure, but I doubt I would have got the miles back without doing this. Prior to my facebook post, I made roughly six calls to the call centre and each time I was promised I would get the back within a week.
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