Join Date: Apr 2014
Location: Hong Kong, London, Toronto, Bangkok
Programs: MPC, OneWorld, 1865 Voyager, Hyatt, Horizon Club
Posts: 161
I always get the survey on planes as well, it's really weird, both short/long haul and both Y/J. I don't mind filling it out, but always point out food isn't very good.
Completed the online one as well, definitely said no to all the cost cutting things they wanted to do. They only focused on long haul J for me too. They seem to be really interested in cost cutting, from staff in check ins (there are long lines in business already), to catering, to service on board (pre-departure drinks and hot towels really?). Instead of cutting things, perhaps they should focus on giving more to get more, because it is really getting approaching the point where a lot of other airlines offer far more service and equivalent hard products.