I never realised there were specific CWLCY staff so good to know (I check in in the F section so never paid attention but I think it is nice if BA keeps the CWLCY special all the way to check in! I'm a bit confused by the "happy to help with anything they could" bit though. Did you specifically ask for a bag to be short-checked? Every single BA flight includes announcements of the "if there is anything we can do to make your journey more comfortable please do not hesitate to ask" type but all of us know that the realm of what you "really" can get if you ask if pretty narrowly defined by regulations and service standards.
No, no - haven't asked for one. For us the staff were even more forward with adding helpful personal touches to the checkin than at a regular CW/CE checkin. They spent quite a bit of time explaining the service to us, proactively asked if we were interested in the arrivals service, then explained that to us: lots of time happily spent when they could have perfectly done the whole process in very few words. Very very friendly and I just really got the impression that if you asked something of them, they would go out of the way to accommodate you.
I think the desk is a really nice touch
