Originally Posted by
Eric Westby
And to my pleasant surprise, the agent with whom I spoke today was even able to sell me a preferred seat for my transatlantic award flight in a few months. Apparently they've updated their systems enough to be able to accept payment even when they're not the ticketing carrier. Very nice change.
I'm happy for you, but unfortunately I have not had the same experience. I would very much like to purchase preferred seats on a future AC flight issued on 016 ticket stock. I have tried contacting AC three different ways - telephone, Twitter, airport ticket counter - and in all 3 cases they refused to sell me a preferred seat. It's astounding that a company could have a product that a customer wants to purchase but the company refuses to sell the customer that product.