<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fly co to see the yanks:
you do sound harsh. yes, people make mistakes with web bookings. but, service companies (i.e., airlines) need to be reachable to address these mistakes.</font>
IMNAHO, he didn't sound harsh to me--them's the breaks. I can't always get BA or LH to 'address issues', even if they would be considered 'reachable'. And with RyanAir, you can do a name change and possibly resell/give away the tickets--unimaginable on 'high-cost' carriers' cheapest tickets.
--Grog--