Originally Posted by
rumbataz
The bit in bold is the issue here I think. In the issue being discussed I guess it was a passenger in F coupled with a crew member trying to please BA's most important passengers (i.e. the ones who spend the most money).
I regularly see examples of cabin crew turning a blind eye to minor flouting of directives especially during take-off and landing. Examples: not ensuring a laptop is turned off and stowed, the tray table is up or headphones are actually removed during the safety briefing.
A decade or so ago the crew member would stand in the aisle by the offending passenger until that passenger complied.
These days it's just a cursory walk down the aisle and the only thing seems to be enforced is the seat belt.
I still see crew going back to check laptops are stowed and I constantly remind customers that their PEDs now need to be held.
Headphones can now be used for takeoff and landing and although we request that people remove them for the safety briefing, customers do not have to remove them now. PEDs have to be in a pocket or held in the customers hand. ie. not sitting on any surface, like the fixed table in CE or the side area in First.
Yes, crew do like to please and often are reluctant to confront customers in First.
What surprised me was that there seems to be a misunderstanding about how to secure the cabin among the SCCMs on M/F too and that is what I found very worrying.
From what I know of Lite, she will address this situation, I am sure, and talk to the staff in training to check that all her collegues do understand this now and are reminded of how to secure for both landing and take off, which are identical processes.