Originally Posted by
Can I help you
When securing the cabin I always think of worse case scenario and make the cabin as safe as possible.
I have been asked as a CSD by one of my crew if a customer can hold a glass for takeoff even though as crew we are told you cannot (crew like to please) but when I ask the crew member if they think that broken glass on the floor in an emergency is a good idea the penny drops and they change it for a plastic one.
The bit in bold is the issue here I think. In the issue being discussed I guess it was a passenger in F coupled with a crew member trying to please BA's most important passengers (i.e. the ones who spend the most money).
I regularly see examples of cabin crew turning a blind eye to minor flouting of directives especially during take-off and landing. Examples: not ensuring a laptop is turned off and stowed, the tray table is up or headphones are actually removed during the safety briefing.
A decade or so ago the crew member would stand in the aisle by the offending passenger until that passenger complied.
These days it's just a cursory walk down the aisle and the only thing seems to be enforced is the seat belt.