Originally Posted by irishguy28

Indeed. But probably not for FB matters - the customer would have been directed to FB's Kitchener office (for North America) of FB in general, but apparently the contact was made in Singapore. I don't think Delta proper would have access to FB accounts and information, and would not be able to apply the correct change fees, etc, or issue/change a ticket.

Perhaps the poster lives/was in Singapore, but ringing Delta's Singapore number to change a Flying Blue ticket, does not seem the best guess. There seems to have been confusion on both ends.