Sometimes, I will look at Skytrax to read what people think of various airlines. I do NOT accept that every criticism of an airline is justified or that good reviews will necessarily mean that I will have a good flight. It is simply a snapshot of a flight on a particular day and is totally subjective.
However when an airline seems to be getting a lot of negative or positive comments, maybe it is time to take a little bit more notice.
I have a biz class flight out of London in the next few months, flying with Etihad for the first time. I am becoming a little concerned at the amount of negative comments on Skytrax. Admittedly, most refer to Economy but there are a lot of comments regarding rudeness by crew and what appears to be a rather shambolic airport at AUH. I just hope that the vast majority of passengers have experienced good flights with Etihad but cannot be bothered to write about it!