This week (all Canto line):

1. (Rebooking a flight to two hours later, asked to pay by 1,000 miles x 2 passengers) "The other passenger on your itinerary debited your miles on date of issue, but he isn't on your redemption list anymore. I'll put the [partner] flight on 5pm hold, please add him back to your list" [didn't do so, HUACA, rebooked without my co-passenger re-entering my redemption list]

2. [Creating second waitlist itinerary of two itineraries for party of three, placed on hold for 10 mins] "Passenger 3 on your requested redemption is a new account. We can't create new itinerary. Please wait a day or two." [notwithstanding I've created the first waitlist itinerary with all three passengers barely 15 minutes ago. I figured this agent must be fresh out of agent school so promptly hung up on him. Got back the agent who did my first waitlist itinerary to do the second].