Originally Posted by
channa
We also don't know if the Helpdesk agent was in Houston at all....
as mentioned
Originally Posted by
WineCountryUA
.... The Help Desk individual may or may not be an office worker vs at home employee miles away from any UA office. ....
Althought the OP had some reason to believe
Originally Posted by
transparent
...., worked magic with a help-desk colleague in Houston. ....