Originally Posted by
subject2load
In light of my very strong views on the Purser, I prefer not to identify the exact sector because that info (along with details re unusually chaotic boarding, delayed departure, and date already implied) could very well facilitate identification of the Purser too.
He was due to detail fully the relevant issues in his log, which I feel is the correct way to go about things from his side ; and of course those comments would then be assessed in conjunction with any formal complaint I may (stress, MAY) choose to make to EK. It's well known that EK insiders do scan FF websites (a good thing IMO) from time to time - but equally, I don't consider an open forum is the right place to potentially damage someone's career.
I can say that the 'general' routing was from DXB to Western Europe (but not UK), so a medium range sector (777)
m3red - check your PM shortly.
One could argue that the only way that cabin crew managers, senior pursers all the way up to VPs for the customer experience have of gauging their operations is from feedback from customers. I suspect internally that they don't listen much to their staff, but feedback from HVCs especially is taken note of. Without knowing the specifics, you could say potential career damage was done by the provision of poor service, not by your feedback. I would very much encourage you to write in, especially considering you are Gold. I know for a fact that very much more minor complaints (I would argue even frivolous) are taken seriously from Gold or Platinum pax. As much as I don't enjoy the idea that behaving badly and throwing a tantrum gets you better service on EK, they, or at least Customer Affairs, does seem to respond to that, unfortunately. Therefore your actual, reasoned, serious complaint of substance should get forwarded on, at least.
I mean, look at that fiasco with the new Y service design that got shelved - not after cabin crew warned them, but after a load of Golds and Platinums complained about the shambles.