Yeah, same here. Received an email from BA regarding account being compromised, attempted to reset the password through the site - and then nothing...
Seems like their password reset functionality is either extremely slow, or is not functioning at all. Will try calling later.
Originally Posted by
Admiral Ackbar
For those that got the email, how long did it take to get the password reset email after you provided your BA ID? I ask because it has been a little while and no further email from BA to complete the reset process. I would assume that since I got the original email saying my account was locked that the odds of the hacker having changed my email address is slim!
My Amex account was locked as well to add another data point. Partly my fault, I have strong, random passwords for my banking and 2-factor authentication on my email, but these accounts had the same (or similar) passwords. I should have known better but was just lazy...