Originally Posted by
BearX220
As this "something positive" comes in the context of a flight cancellation, a lost upgrade, a rebooked trip that got the traveler to her destination many hours later than planned, then a further multi-hour delay on the replacement flight causing a misconnect, then an agent who resisted an OAL rebook solution until the OP pointed out the existence of alternate space... I don't think I'd be saying "Thanks, United!"
If this counts as a relative customer service victory, UA customers are pretty starved for good news.
I agree. As I said earlier, it's kinda sad that this made me happy and in my book qualifies as a positive UA experience. The bar is pretty low, and thanks for pointing out that perks for anyone else than myself when I buy someone else award tickets, expires mid april. YET another devaluation.... What a horrible idea.