Originally Posted by channa

Even if they:
- Got rid of Smisek & crew
- Reverted MP to the more customer friendly program it once was, and fixed redemption issues
- Got rid of SHARES and replaced it with something more efficient
- Empowered staff to fix and accommodate things
- Had empowered customer service to resolve and handle issues
- Improved food/bev for high-level Premiers on board
- Restored better quality booze in the club
- Fixed the TODs/upgrade issue to have better delivery on upgrades
- Added PTVs to all (or most) of the planes
- Came up with a new logo and brand (the new United)
- Gave bonus miles to win people back.