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Thread: CX Refund processing time?
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Old Mar 20, 2015 | 8:43 am
  #22  
umaa83
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Join Date: Nov 2009
Location: DTW
Programs: AA Exec Plt , Marriott Ambassador
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It took about 10 business days starting with the day the request was made for me to get my refund.

My problem is that I requested a refund for my old ticket and purchased a new ticket for the exact same flights/date (price dropped by $2K) immediately after, yet they somehow refunded me for the cheaper tickets I had just purchased. This was all done over the phone with an agent. So now I have to wait for them to contact the accounting office to sort out the additional $850 I'm owed .

I've been assured by the CX reservation desk that my current ticket is valid (I have the new ticket numbers, etc), but I'm a little nervous I will show up at the CX check-in desk in two months and have them tell me either A. I don't have a reservation or B. I need to pay for the reservation.
Last edited by umaa83; Mar 20, 2015 at 8:50 am
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