Originally Posted by
Guy Betsy
I was trying to get the sales team to put a remark on a client's PNR due to his missing an op up on his birthday as the original flight was changed and to unusual circumstance that a consideration be put in place. The sales team came back and said CX Marketing Dept does not op up DM members on their birthdays and that they will only receive a gift.
I disagree with this approach. Birthday op-up is a nice benefit but if for some reason the travel on birthday doesn't work out I wouldn't expect the birthday upgrade to carry over to some other date, nor would I ask for it.