Join Date: Jan 2006
Location: Atlanta but Washington DC will always be home.
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Explorist,, Delta Plat,
Posts: 2,075
I'm not surprised that SPG corporate can't do anything to the hotel to force them to take your party, but I am disappointed in both the hotel and SPG's actions.
Since the hotel staffer made promises to you, they should uphold those promises. Especially given most of their excuses are obviously just that given they magically disappear with a 5K food and beverage contract.