Guy Betsy

I've come to the conclusion that we FTers on the CX forum know more than ordinary sales representative of CX in the USA.

I was trying to get the sales team to put a remark on a client's PNR due to his missing an op up on his birthday as the original flight was changed and to unusual circumstance that a consideration be put in place. The sales team came back and said CX Marketing Dept does not op up DM members on their birthdays and that they will only receive a gift.

CX Sales Reps know nothing about true loyalties of their passengers. Even cabin crew have more feelings towards the wellbeing of their passengers. That is why the management of CX is losing the plot really of how to please their customers.