Originally Posted by
eightmillionmiler
I qualified for LTP a year or so ago and have the metal card, but today received a mailing from SPG that said it contained my lifetime platinum card inside. I opened the package, found a plastic card that nowhere says lifetime platinum.
This happen to anyone else? Very confused by this mailing. All the material inside covered regular SPG benefits and nothing but the envelope referred to LTP.
Hi eightmillionmiler,
Our apologies for the confusion.
May I ask you to provide your account number to us via private message or email so that we can look into this with relevant department?
Best Regards,
Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]