So Mrs. Boghopper was booked on FLL-JFK-SFO today, and JB cancelled FLL-JFK. They rebooked her on FLL-BOS-SFO with a 30 minute connection for the last flight of the day. No way was she going to take that chance (and she was told if she missed the connection she would be on her own to find a place to sleep overnight) so she asked for alternatives. None available and JB refused to book her on another carrier because the delay was caused by construction. Construction that has been months coming, long before we booked this flight. So we demanded that they cancel the flight and refund the money. This they did, after a 45 minute hold for a "supervisor". I booked her a one-way for less that what JB refunded.

From what I'm seeing on twitter and others (some fun hashtags borrowed from John Oliver) JFK is a nightmare. No reason to think this won't continue with JB for the duration of construction (for the rest of the year I think). Note to self: avoid JFK and JB like the plague until future notice.

As usual, JB fails miserably at irregular operations and planning. We won't make the mistake of booking on them again (not that we did all that much before). Too risky.