Originally Posted by
thepointswhore
The drop down specifically says " American Airlines". "American AAdvantage" isn't an option. I'm assuming my AA account only has one membership number - the 7 digit alphanumeric number. Does American have a 2nd account number that I'm not aware of?
No, that's the right number and the right selection in the pop-up menu.
Originally Posted by
mvoight
Maybe it is the formatting of the number that is the issue.. That is, which parts are letters and which are numbers. The pattern varies.
Call AS and tell them
Yup, call AS reservations. The phone call should take <3 minutes, in my experience, including hold time.