Originally Posted by
channa
At least it seems they're starting to acknowledge their underperformance.
The company must change its policy of institutionalizing sanctioned, deliberate underperformance (80% OT threshold, DEN baggage meltdown, replacing competent empowered employees with inept, powerless, cheap contract hires, etc.) in the name of "running the airline like a business."
That is a long comeback trail and in the meantime there is major self-inflicted brand damage and who knows how many travel patterns permanently changed to avoid UA.