Originally Posted by Starwood Lurker

I think you'll find that when this change goes into effect, the cancellation conditions that will be show online will be in line with the updated cancellation policy. Of course, if you feel there is a discrepancy that needs to be looked into, by all means, let us know.

I think that is going to be a definite side-effect of this change in policy. YMMV, however.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Originally Posted by MSPeconomist

So if someone books a rate online on spg.com that they are entitled to use, whether it be SET, AAA, AARP, senior, government, etc., can we assume that the cancellation conditions shown on line are correct and ignore the statement about the updated cancellation policy?

Originally Posted by Starwood Lurker IV

We would like to clarify this topic a bit more.

Contracted rates include any Corporate Rates where negotiations between Starwood+Company, or Hotel+Company have arrangements that include same-day cancellations as part of their contract. As jb3t mentioned, some Government rates include a same-day cancellation policy and some do not. Each potential scenario would need to be considered based solely on the type of rate for that reservation, and also if any additional Contract terms are included.

Also, even though this hasn’t been asked yet we would like to be clear that privately negotiated contracts where same-day cancellation policy was agreed to in the contract negotiation (such as weddings, conventions, meetings, etc) are still able to have same-day cancellations allowed.

If anyone is still confused what qualifies and what does not – please just reach out so we can best address your concerns.

Best regards,

Christopher Carman
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]

Originally Posted by MSPeconomist

But what's the definition of negotiated contractual rates for this policy? Government? AAA? AARP? Senior rates? Or does this just mean corporate rates that have been negotiated individually by some particular company?