Originally Posted by Brattflyer

Having cancelled a ticket with 24 hours online yesterday, I opened this thread and was going to concur that the process worked smoothly, no problem. I got distracted and didn't post. In the mean time I had to go to .com to check some other reservations and there is the flight I thought I'd cancelled yesterday, still there, not cancelled. I call up the platinum line in a panic. I get a nice CSR who listened to my story and says "You sound like a gentleman and a scholar. I believe you, I'll cancel the ticket and refund the money." Now, the ticket is gone from .com, though I'm not convinced I will actually see the refund. My learning is NEVER trust the website to do the cancellation, despite what some here may say. Always talk to a human.