Originally Posted by
fraz2007
I'll be straightforward - the manager at this property is just not very good. I had several problems (billing, cleanliness, breakfast benefit) which were resolved after the stay via points compensation.; but wow - it was like pulling teeth. Plus he flat out lies (said he tried to contact me to resolve issues on several occasions - not true - we never left the property during business hours). Happy to give his name if Lurkers request it.
I really wish management at this hotel would up their game because it is a great property.
My suggestion is to forget about talking with them and go the CSS route.
Fraz2007
Agree - you'll want to go the CSS route. Completed a stay in February (2nd at property) and found the most inept management of any nice hotel I've stayed at. Not to mention they nickle and dime you everywhere and do the absolute minimum for plats. For such a beautiful property and great island, it's a shame the hotel is so poorly run. Will be interesting to see what happens if/when the W Vieques get competition.
Read the GM's response to tripadvisor posts - he just doesn't care (if it's even him responding). Nothing changes, including his copy and paste "we're sorry, we'll try harder next time as this doesn't represent us."