Originally Posted by
Andrea Waters
Thank you for your input. It's much appreciated. I think 24 hours is more than reasonable, especially since both Marriott and Starwood respond within hours, sometimes minutes.
I would personally just contact their consumer affairs department if it is taking much longer than the stated 24 hours. I don't think it matters if you waste the time of the team handling the claims if they are already behind, but consumer affairs has more skin in the game to help Hyatt customers' experiences.