I'm not sure if this belongs here or if it is related to the old program but here is my experience.

I have been traveling for work for about 15 years. I was a Hertz guy for a long time and earned and used some free Hertz vouchers. I never liked Hertz that much because they seemed to lie about charges and overcharge me on occasion - adding a tank of gas to a car returned full and such.

Several years ago my company switched to National. I really liked National. I could always pick my car which was usually one with activated Sirius radio. I earned top status and it was easy to follow. I earned a bunch of free days that I used to take free rentals for a week at a time. I also earned the one two free days and could use those for a weekend or a couple days at a time. I liked the cars and the program and always had free rentals when I wanted them.

About a year ago my company was acquired and my new employer uses Avis. I was comped to President's club but really couldn't understand what it meant - I guess nothing. I think I can choose my car but I have to refuse the one that is preassigned. It seems like too much trouble so I just take the one they assign. It NEVER has sirius radio. It sometimes does not have bluetooth. I could not make head nor tails of the "awards" which seemed to only include weekend rentals for free. They would be no use for a week of vacation with my family. So I got word - by following flyertalk - that the program would be "enhanced" last year. I will not go into that mess as it is well documented. I had some vague idea that I was supposed to do something at some point or I would never earn even the weekend vouchers. I called the customer service line a few months ago to see how to sign up for avis first, which I guess is different than Avis Wizard club OR Avis preferred??? After some consultation, the two guys I spoke with assured me that if I was Presidents club I would automatically be Avis first. I guess they were as confused as I was because it appears I was not earning anything for the past year. I decided to check on my Avis first account today and I had to sign up for it first!! My account shows a series of 4 day rentals going back to last fall but none of them earned any rewards! The welcome message said they start me off with a free weekend and then I earn them every four rentals but my account show 0 weekend vouchers so they started me out with nothing?!?

Oh how I wish I could go back to National. WHy does ANYONE with a choice rent from Avis?