Originally Posted by alphaod

Okay after 2-3 years of use my Tumi Alpha just broke.

It's a small issue: the inside elastic strap broke on one corner so I can no longer secure my stuff.

Not a big deal, but is this considered warranty or wear-and-tear? And if I bought it from their outlet store, do I still need a receipt? (I can't find mine obviously).

And if anyone knows, who do I contact in Shanghai about this?




I think that's a feature of the bag. I remember the sales person told this to me.

The zip pulls are suppose to be ripped out if they get caught onto something; it's suppose to do that instead of damaging the whole zipper.