Yes the YYZ call centre relayed the message to YVR. I talked to her 6 times over the course of the delay. She confirmed with me numerous that she didn't understand why the YVR would do what she did.

The SE that the YVR concierge helped after me that she gave the room to and got them out of there with the blink of an eye was also a family of four. They lived closer to the airport than we do.

Why I didn't cab it home? Our flight was rescheduled for 850am and we were sent on our way just after 10pm. Still needing to get out bags and clearing customs behind 300 other passengers around midnight to get home around 1am and then having to turn around and get back to the airport wasn't a pleasant thought for the angry wife.

Also why am I flying Rogue, (Aeroplak Redemption) the only options from YVR direct are Rogue or WS. The Rouge Crew was pretty good and did their best for a bad situation, only problem was no BoB options as the cleared all the BoB for free sandwiches. Also only two drink services on a 6 hr 20 minute flight. It felt like a charter. Though they were able to get us healthy options from J so fruit and yogurt.

In the end made it to Hawaii. I'm not a fan of the incosistencies and being the very last passenger at the gate when I was told they were sending a concierge to come down and meet and get me out there. Again 300 passengers and 5 SE on board.

Had to take the wife to an urgent care facility and she's on antibiotics now, so not a pleasant trip, but should all go smoothly now.

Thanks for the comments, Aulani is wonderful! Mahalo! (: