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Old Mar 15, 2015 | 7:45 am
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Calchas
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Originally Posted by t0t1t2
A family member just checked-in using the wrong passport (he has two). What is the best way to proceed? Is KLM able to change the passport number at the check in desk or can he proceed immediately to the lounge to change it? He is flying tomorrow from Schiphol.
He can telephone and ask to be offloaded from the flight, and then check in again

He can check in again at the check in desk. This is what I would do.

No reason why he cannot do it airside either, I think, but not totally sure on the Crowne lounge situation, presumably the staff can handle that but never had cause to do anything difficult with them so cannot speak from experience.
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