Stay was late January, early February for birthday celebration. We booked two rooms for combination of Cash and C&P, total of 3 nights. Every possible mistake the front desk could have made they did. They assigned the upgraded room to our friends, not us, but told us at check-in that rooms were identical. We ultimately got this straightened out, but not without tension all around.

Our friends gave their own credit card number upon check-in. Many of their charges ended up on my bill, my room. Despite much time at front desk at check-out to over-ride erroneous and extra charges, when credit card statement arrived, there were hundreds of dollars of extra charges, include 9 resort fee charges (should have been 6), duplications and worst of all: bundled charges not congruent with the folios from either room, so very difficult to untangle mess. Despite multiple phone calls and emails with the accounting office at the property, and their promises to refund acknowledged wrongly assigned and duplicate charges, no action was taken by the time Amex bills were due. I had emphasized that we wished to return to the property next year and wanted no hard feelings and therefore preferred NOT to dispute the charges. I also asked that the problems be escalated to a manager. Neither action was taken. I ended up having to dispute nearly $1000 worth of charges, as did our friends (lesser amount).

Maybe I need William's help -- should have asked sooner. we LOVED the property and really want to return, but were disappointed by the way the room assignment and billing was handled.