gpicur - I fully empathise with your disappointment. I feel that your expectations were not unreasonable and that you were right to bring it to the attention of EK in the way that you did.

Sadly, I also think it is very unlikely that your comments in the letter will ever be seen by anyone with the authority/power/will to attempt to do anything about such situations. BUT, that aside, the picture painted above by eternal transit is about as realistic & pragmatic a portrayal of things as you could get, and I would concur with the philosophy that it's better to 'move on' and not let this niggle in the future as I'm sure it must have done (and would with me too ....) at the time.

(aceboy : What on earth were you doing in the FC lounge for 12 hours .... I seem to recall that most of your travel is in & around the Gulf, and I'm intrigued as to where you had been to prior to returning to Kuwait .....Or was it perhaps intended as a day trip purely to make maximum use of a lounge.....