FlyerTalk Forums - View Single Post - KLM Check-in staff screwed up visa rule and delayed me by 24 hours
Old Mar 13, 2015 | 12:51 am
  #14  
mfkne
All eyes on you!
15 Years on Site
 
Join Date: Jul 2009
Location: mostly not far from AMS, otherwise NUE
Programs: FB Silver, Hilton Diamond
Posts: 2,422
Originally Posted by Fly BZN
Invol compensation is only required if the invol was due purely to overbooking.
As already pointed out, this is just not true. If you are denied boarding, it doesn't matter why, as long as you have all required docs and don't pose a health or security risk.

BA learned this the hard way when they denied me and countless other passengers boarding at ORY once because the flight we were on was delayed by an hour and they didn't want us waiting in LHR.

They tried to wiggle their way out of it, but in the end had to pony up the cash.
mfkne is offline