Originally Posted by
Dave Noble
Duty of care is separate to the compensation
If you stayed at an expensive hotel without giving BA a chance to book something near the airport at any discounted rates it may have, you may find that BA will try to limit the hotel reimbursement to a level to which it could have booked. The airline is not required to pay out for unnecessarily high hotel rates
I completely understand. Central London hotels are more expensive than airport hotels.
In my circumstance, I found out the flight was cancelled, called to rebook on a later flight and found I could not get a return flight until the next day. It wasn't worth it to travel to Heathrow and then get a hotel nearby. Best (for me) to stay in London. I will see how this is handled.