Originally Posted by
BearX220
Perhaps if you tell them how you feel you'll get a better airline in return.
It's a cyclical business, indeed, and the apologists who claim the current appalling situation is the "new normal" are wrong. UA can treat good customers like garbage in boom times, but when the bottom drops out of this six-year bull market there will have to be a ceasefire in the war on elites.
+1000 Could not agree more - "UA is profitable, so current management team must be doing something right" argument is off-mark, IMHO.
Running a profitable airline in boom times (and with bottom dropping out of the price of fuel to boot) is a lousy predictor of management performance.
If the call OP received indicates a change in the "new normal," on the other hand...