Phone Call from UA - Flight Activity
I received a call from UA today. It was a live individual and she was calling to discuss my flight activity as it appears that for the month of March, my travel on UA has dropped dramatically compared to previous activity and to inquire what may have resulted in the decline of travel.
She specifically asked the following questions (not word for word, but close):
We noticed a change on the number of future flights you have booked, is there any reason for this?
Are you booking flights with other airlines? Specifically airlines not within the Star Alliance?
What may have caused the change in your flying patterns?
Truthfully, I didn't really notice much change, so was taken back by the call. Looking back at my PQMs year over year for the 30 day period, I did see it is down by about 40%, but it's because my trip stays have been longer, verses flying back and forth as much.
Anyone else getting calls? Is this new?
Very surprised they picked up on this, and if this is a new norm, kudos to them for trying to catching their fliers and picking up on potential trends of business loss.