Originally Posted by
clem1604
I have no idea if they charge or not, I got the ipad back without any cost since my return. But to get in touch within 10 mins so we have peace of mind for the rest of the trip is a credit to the flight crew and lounge staff. To be fare, most people would expect the items like an ipad would be a goner.
Agree the customer contact was good in your case. Sadly when I had the same issue it was rubbish.
Also I wouldn't expect an iPad to be a goner if left on an aircraft after other pax have left. I'd expect to get it back.
Also, the lost property office is not part of BA, I think it's part of BAA or a separate company, but in order to collect something I left at departure lounge, I guess they can only pass onto the lost property at heathrow airport, so charging or not, I dont think it's BA's fault.
It's BA's fault in the sense that they have a deal with Bagport which allows Bagport to charge the customer £20. BA could choose not to outsource lost property, or they could absorb some of the cost/Bagport's profit themselves (as they do for Golds). I wouldn't mind them charging a reasonable fee, but £20 leaves a sour taste.
Anyway, to add a couple more positives to counter my negatives above:
- Weekend day trip fares
- BA Holidays flight + hotel deals
