FlyerTalk Forums - View Single Post - Your POSITIVE views on BA?

Mar 12, 2015 | 7:58 am

#74

clem1604

Join Date: Feb 2012

Programs: BA Gold, BD G, A3*G, AA, CX, HHilton Plat

Posts: 64

Quote:

Originally Posted by Ldnn1

They charge a fee of £20 when you collect that item from the lost property office. Now that's poor service and rather negative in my book.

(I think the fee is waived for Golds but for everyone else, ouch)

I have no idea if they charge or not, I got the ipad back without any cost since my return. But to get in touch within 10 mins so we have peace of mind for the rest of the trip is a credit to the flight crew and lounge staff. To be fare, most people would expect the items like an ipad would be a goner.

Also, the lost property office is not part of BA, I think it's part of BAA or a separate company, but in order to collect something I left at departure lounge, I guess they can only pass onto the lost property at heathrow airport, so charging or not, I dont think it's BA's fault.

Last edited by clem1604; Mar 12, 2015 at 8:06 am

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