Originally Posted by KRSW

I can't say I've ever had to do a chargeback on food/restaurants... Usually it can be resolved by calling the restaurant and working out a solution from there.

Worst I had was a Papa John's which I could see from my room. Took 4+ hours for them to deliver. Each time I called to get an update I was told "the driver's on the way." The pizza arrived obviously 4+ hrs old and COLD. That's when I politely refused delivery and asked for a different one. He didn't seem pleased, but I had already called ahead to the shop right as he left.

I think a restaurant calling you within 5 mins to inform you they're out of something is EXCELLENT service. Yes, ideally they have their stuff together so that they never run out of anything, but it does happen, even for the best of them. Now, if they substituted something without telling you and it shows up (say fish instead of steak), then yes, by all means piss & moan. And yes, that has happened to me. And no, I don't eat fish.

I've also found that attempting to be nice goes a long way. The delivery drivers are often just handed a bag and an address slip/receipt. They're not the ones to be upset with.

FWIW, Over the years I've had far more comp'd meals due to excellent patronage than poor service/food quality. Getting comp'd $150+ meals because the wait staff & manager actually like you is a very humbling and rewarding experience.