Originally Posted by
renwaldo
I did say I'd speak to Customer Services first, but I wouldn't wait any longer than 2 weeks for them to reply. If they can't hire enough staff to deal with their incoming correspondence, that's their problem - not mine. I think it's pretty clearly proved in my case that the only route that BA take notice of is MCOL
Not enough staff? No, they almost certainly have enough to reply within 2 weeks - the non response is a general SOP.
To be completely clear and avoid any possible issue as raised by Calchas:
- Submit a claim to BA CS. Wait two weeks.
- Send a "letter before action". Wait two weeks.
- Submit a claim via MCOL.
Of course, BA may interrupt that sequence by actually responding before the MCOL stage, but that would be the exception going by anecdotes.