Originally Posted by
Flews
...Seems to me the automated process failed...
I know it may appear that way, but what was or wasn't available during the 5-day window of opportunity the system was checking and between the time you checked in could have changed significantly.
There is no way for us to intervene in the process while it is searching in that 5-day window. However, once it has passed and if we can see availability using the reservation system at the call center, then we can open a ticket with the tech team to look into it further.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]