Originally Posted by
Starwood Lurker
All we are going to be able to do in an instance such as this is confirm whether or not the SNA search process has begun as it should have. But, if someone gets an email saying, "We're still trying..." then that pretty much already confirms that it has.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
It would be helpful to have a way to intervene when there is clearly a glitch in the system. I overnighted at the Sheraton Harrisburg Christmas Day. I got the 'we're trying' email. I got the 'sorry, no can do' email. Yet, when I arrived, I was upgraded at check-in to one of the exact same rooms I tried to get with my SNA. Being Christmas Day, the property couldn't have been 10% occupancy, if that. Seems to me the automated process failed.
The front desk clerk that night, by the way - as I flagged on my feedback survey - was amazing. Friendly, helpful and very accommodating, given how pretty near everything in the whole area was closed...
Cheers,